The safety valve in handling complaints
Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out. They know more about their business and problems than...READ MORE
The Secret of Socrates
In talking to people, don’t begin by discussing the things on which you differ. Begin by emphasizing – and keep emphasizing-the things on which you agree. Keep emphasizing, if...READ MORE
A drop of honey
If your temper is aroused and you tell ’em a thing or to, you will have a fine time unloading your feelings. But what about the other person? Will he share your pleasure? Will your...READ MORE
If your wrong, admit it
If we know we are going to be rebuked anyhow, isn’t it far better to beat the other person to it and do it ourselves? Isn’t it much easier to listen to self-criticism than to...READ MORE