How to criticize – and not be hated for it
Many people begin their criticism with sincere praise followed by the word “but” and ending with a critical statement. For example, in trying to change a child’s careless...READ MORE
If you must find fault, this is the way to begin
It is always easier to listen to unpleasant things after we have heard some praise of our good points. Beginning with praise is like the dentist who begins his work with Novocain. The...READ MORE
An appeal that everybody likes
All of us like to think of ourselves as: being a person of our word, respectful, honest, generous, having honor, having love for motherhood, being unselfish, desiring to refrain from...READ MORE
What everybody wants
“I don’t blame you one iota for feeling as you do. If I were you I would undoubtedly feel just as you do.” This is the one phrase that will soften the most cantankerous...READ MORE